Freshdesk

[vc_row type=”full_width_background” bg_color=”#f5f5f5″][vc_column][vc_row_inner][vc_column_inner width=”1/6″][services_medium title=”BlackBerry” icon=”moon-office” dynamic_content_link=”/services/blackberry/”][/services_medium][/vc_column_inner][vc_column_inner width=”1/6″][services_medium title=”Design” icon=”moon-pencil-3″ dynamic_content_link=”/services/design/”][/services_medium][/vc_column_inner][vc_column_inner width=”1/6″][services_medium title=”Freshdesk” icon=”moon-bubbles-5″ icon_color=”#f5f5f5″ circle_color=”#10b8c7″ dynamic_content_link=”/services/freshdesk/”][/services_medium][/vc_column_inner][vc_column_inner width=”1/6″][services_medium title=”Google” icon=”moon-google” dynamic_content_link=”/services/google/”][/services_medium][/vc_column_inner][vc_column_inner width=”1/6″][services_medium title=”Hosting” icon=”moon-cloud” dynamic_content_link=”/services/hosting/”][/services_medium][/vc_column_inner][vc_column_inner width=”1/6″][services_medium title=”Microsoft” icon=”moon-windows8″ dynamic_content_link=”/services/microsoft/”][/services_medium][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_content”][vc_column width=”1/2″ background_image=”420″][/vc_column][vc_column width=”1/2″ column_padding=”4%”][block_title style=”column_title” title=”Managed Support Desk” second_title=”Effectively categorise and respond to your emails”][/block_title][vc_column_text]Managing your support emails can become an issue without an effective method to categorise them and without this, customers might think negatively of your brand due to the lack of quick communications – this is where a managed support desk can come in handy.

Freshdesk is an all-in-one email ticketing system which can seriously improve your productivity and email response rates as it is easy to use and can be accessed via the web or through mobile applications, on supported platforms.[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][list icon=”steadysets-icon-checkmark”][list_item style=”titledesc” title=”Multi-channel support” desc=”Receive communications from all of your social networking accounts directly into your support desk”][/list][/vc_column_inner][vc_column_inner width=”1/2″][list icon=”steadysets-icon-checkmark”][list_item style=”titledesc” title=”Variety of Integrations” desc=”Integrate your existing applications like Google Calendar or your favourite invoicing software straight into your support desk”][/list][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_content”][vc_column width=”1/2″ column_padding=”4%”][block_title style=”column_title” title=”Powerful Ticketing System” second_title=”Ensure every email receives a response”][/block_title][vc_column_text]Responding to customer correspondence should be easy, but it is not. With an ever-increasing number of emails being receiving into your inbox, it can quickly become cluttered and your customers not receiving support.

With the powerful ticketing system, offered by Freshdesk, you can remain assured that an email will never get lost again. The ticketing system allows you to set your own policies so that you know the very latest time that a customer should receive a response – you can even choose to set reminders to ensure that you are conforming to your set ticket deadlines.[/vc_column_text][/vc_column][vc_column width=”1/2″ background_image=”914″][/vc_column][/vc_row][vc_row type=”full_width_content”][vc_column width=”1/2″ background_image=”856″][/vc_column][vc_column width=”1/2″ column_padding=”4%”][block_title style=”column_title” title=”Make emails fun again” second_title=”Receive awards for dealing with the most customer queries”][/block_title][vc_column_text]Freshdesk enables you to put the fun back into emails – no more worrying about whether your email was sent or not or whether a customer has replied to your email but you cannot find; emails should be fun and your customer should share this enthusiasm.

With the gamification system, your support staff can receive awards and company prizes for dealing with the most amount of customers in a given time period and by having the ability to incorporate all of your social media accounts – as well as multiple email accounts – there would be a lot of correspondence to deal with.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full_width_background” bg_color=”#f5f5f5″][vc_column width=”1/4″][vc_icon icon_fontawesome=”fa fa-arrow-left” color=”custom” background_style=”rounded” align=”center” custom_color=”#10b8c7″ link=”url:%2Fservices%2Fdesign%2F||”][/vc_column][vc_column width=”1/4″][button title=”Previous” link=”/services/design/” icon=”moon-pencil-3″ align=”center”][/vc_column][vc_column width=”1/4″][button title=”Continue” link=”/services/google/” icon=”moon-google” align=”center”][/vc_column][vc_column width=”1/4″][vc_icon icon_fontawesome=”fa fa-arrow-right” color=”custom” background_style=”rounded” align=”center” custom_color=”#10b8c7″ link=”url:%2Fservices%2Fgoogle%2F||”][/vc_column][/vc_row][vc_row type=”full_width_background” bg_color=”#10b8c7″ text_color=”light” bottom_padding=”40″][vc_column][textbar title=”CREATE YOUR BESPOKE PACKAGE NOW” button_title=”ORDER” button_link=”https://tundracorestudios.co.uk/shop/” icon=”icon-shopping-cart”][/vc_column][/vc_row]